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Guest Support Agent

Region – India
Location – South-Bangalore
Category – Call Centre
Text Search – n/a

Job Details

Education & Background:

• Undergraduate / Graduate in any stream
• Minimum 1 year of prior BPO/ Call Centre experience
• Freshers who have completed graduation may also apply
• Excellent written and oral communication
• Must possess a neutral accent with no regional language influence
• Good computer skills (MS Excel, Word, PowerPoint)
• Should be willing to work in shifts

Key Job Responsibilities:

• Call Handling (Inbound & outbound)
• Understand customer queries/ requests and act accordingly
• Keep abreast with product knowledge, policies and procedures
• To perform reservation functions: ticketing, re-booking, cancellations and refunds
• Adherence to Company standards

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