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Relationship Manager/Assistant Relationship Manager

Region – India
Location – North-
Category – Sales
Text Search – n/a

Job Details

Location:
New Delhi
Position Reports to:
Corporate Sales Manager

Eligibility:
University graduate in any stream.

Eligibility Criteria:
  • Minimum 3 years prior airline experience preferably in Sales / Marketing within the airline/hospitality/service sector

Key responsibilities:

• The key objective is to drive KFA sales performance in the DEL/NCR markets through the implementation of KFA sales strategy across a portfolio of trade partners maximising revenue contribution to exceed revenue targets.
• Supports development of advanced selling techniques and account management / solutions selling.
• Ensures business plans are met to maximise most cost effective sales channels.
• Solicits new and existing accounts to meet and/or exceed revenue goals through a combination of field sales visits, email and telephone solicitation. (20-30 sales visits per week)
• Follows up on leads and business generated by sales calls.
• Builds and maintains strong relationships with partners in the airline industry.
• Achieve assigned revenue target from Corporate Segment (TMC’s and/or Direct).
• Develops and maintains long term strategic relationships with KFA TMC and corporate partners.
• Prepares an account development plan to achieve short, medium and long term mutual benefits for KFA and TMC and corporate partners.
• To be able to actively involved in meeting / enrolment of KC members.
• Develops tactical sales and marketing activity in support of sales opportunities
• Maximises value from marketing spend.
• Manages individual expenditure budget.
• Maintain sales professionalism standards.
• Provides regular market intelligence and feedback from customers and competitors.
• Represents KFA at trade events, promotions and sales functions, including supporting educational.
• Contributes actively to a successful and inspired team
• Performs other related functions, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
• Submit sales call plan and post sales reports in a timely manner in line with line manager requirements

Experience:

• Commercial acumen. Able to spot and interpret market trends
• Customer facing experience
• Experience in negotiating contracts
• Good understanding of KFA systems and interpretation of available data

Skills / Expertise:

• Excellent relationship building skills
• Proven commercial skills and business acumen
• Ability to develop a good network within KFA
• Sound knowledge of travel industry
• Strong influencing and negotiation skills
• Strong decision making and problem solving skills
• Excellent planning and time management skills
• Ability to articulate and deliver KFA sales strategy
• Ability to sell in the benefits of KFA products and services

Competencies:

• Judgement and Analysis
• Time management
• Client orientation
• Teamwork and relationship building
• Communication and influencing
• Business acumen

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