Guest Commitment Statement

Chairman's Message

Dear Guest,

Thank you very much for choosing to fly with us.

I understand that every time you choose Kingfisher Airlines, you are placing your confidence and trust in us – in our 'Product', our 'Service' and our 'People'. Your expectations from us are undoubtedly high and that's what keeps us continuously trying to improve ourselves.

The Guest Commitment Statement' of Kingfisher Airlines is another step in making our flights a safe, pleasant and enjoyable experience based on our core values of 'safety', 'service', 'happiness', 'accountability' and 'teamwork'.

It contains specific, voluntary 'Service Commitments' and addresses all areas of your travel experience – starting from making a reservation to deplaning at the final destination and beyond. These statements reflect our vision, "The Kingfisher Family will consistently deliver a safe, value based and enjoyable travel experience to all our Guests", and demonstrates our commitment to making your flight an experience that could only be summed up by the words: "The Kingfisher Experience ".

It is our continuous endeavour to meet and exceed our Guest's expectations. I would like you to tell me how we are performing and I welcome your feedback.
Cheers!

Dr. Vijay Mallya,
Chairman
Kingfisher Airlines