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Travel Assistance

Other Special Needs - Wheel Chair / Stretcher

Wheelchair Assistance

We wish to make your travel experience as comfortable as possible. And we have special facilities for our guests with special needs.
For guests with reduced mobility, we offer the following assistance:

  • Wheelchairs at the airport: Kingfisher Airlines can arrange for wheelchair transport from check-in to the boarding gate or from the aircraft to the arrivals hall at your destination. In order that we can service your needs as effectively as possible, please let us know at the time of booking or otherwise at least 48 hours in advance of travel if you desire this service. Where you do not inform us in advance, we will nevertheless use reasonable efforts to accommodate your needs.
  • Travelling with your own wheelchair: We are able to carry your wheelchair or mobility equipment on the flight. However, there are some restrictions on size and weight that you should discuss with your booking agent at the time of booking. If space is available, we will store collapsible wheelchairs and mobility aids in the aircraft cabin. If we cannot do this, they will be carried in the hold. All wheelchairs and mobility equipment are carried free of charge and do not count against the standard baggage allowance.
    If you have a dry battery cell powered wheelchair, please disconnect the terminals and insulate them for carriage in aircraft cargo holds.
    Kingfisher Airlines does not allow wet battery cell powered wheelchairs as the wetbattery cell powered wheel chairs may cause safety related issues.
  • If there is any other special need with which you require assistance, please don't hesitate to ask when you book your flight with Kingfisher Airlines. We will do everything we can to accommodate your needs.

Medical and Stretcher Assistance

Health On Board :

During flight, the cabin pressure onboard the aircraft is equivalent to that found at an altitude of approximately 5000-8000 feet. Due to this, the aircraft cabin has a unique environment which may, in certain cases, lead to certain physiological problems.

There is approximately 25-30% expansion of air inside the body at these cabin pressures. Air at conventional cabin pressures also has less partial pressure of oxygen than the air at ground level. This means that the air inside the cabin, when the aircraft is cruising, is mildly hypoxic. Healthy adults and children tolerate this environment very well. On the other hand, very elderly, neonates, or persons suffering from certain medical conditions may not be able to tolerate it very well. Therefore, such guests will need careful evaluation regarding fitness to fly because of mild stress imposed on the heart, lungs and subsequent oxygenation of blood.

Guests suffering from medical / surgical conditions or having recently undergone surgical procedures require clearance to fly, from the Kingfisher Airlines Company doctor.

Medical Clearance depends on the following factors:

• Type / severity of illness;
• Duration since last surgery / illness;
• Present vital medical parameters;
• Likely effect of flight environment on medical condition;
• Safety implications on flight, flight crew and other guests;
• Requirement of escort / type of escort;
• Requirement of specialized equipments and their safety / security implications;
• "Fit to fly" certificate from treating physician/surgeon. (Please note this certificate will be accepted as advice only. The final decision will be that of the Kingfisher Airlines Company doctor).

 
 
 

Procedure For Guests Requiring Medical Assistance Is As Follows : 

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Inform booking agent/Airport Ticketing Office / City Reservation office regarding travel of medical / surgically ill guests minimum 48 hrs in advance. Medical Information Form (MEDIF) should be completed by the guest's treating physician/surgeon. Any special requirements regarding in-flight oxygen or carriage of medical equipments should be mentioned in the Medical Information Form.

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The Medical Information Form can be collected from the Airport or City Reservation Counter or can be downloaded from the Kingfisher Airlines website at http://www.flykingfisher.com/pdf/MEDIF_Form_200709.pdf.

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Completely filled Medical Information Form along with the treating doctors "Fit to Fly" Certificate should be handed over to the ticketing office staff. This will be then forwarded to the Kingfisher Airlines Company doctor for approval.

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Company doctor may advise escort/type of escort, further tests to confirm fitness to fly before accepting guests for travel. The Kingfisher Airliens Company doctor will approve any need for medical oxygen, special equipments/instruments. The approval for travel of guests if approved will be communicated to the guests by the booking/reservation staff within 24 hrs of receiving the Medical Information form.

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Guests are required to complete the booking formalities and also fill an indemnity bond.

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Guests who have obtained medical clearance from Kingfisher Airlines medical department, need to report at the airport check-in counter minimum 90 minutes before departure.

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Please note that even if prior clearance to fly has been obtained, boarding of the guests may be refused if the condition of the guest is deemed to have deteriorated. The final decision in such cases will be that of the Kingfisher Airlines Company doctor.

 
 
Stretcher Case :

 

An aircraft stretcher may be the only acceptable method of transporting a seriously ill or severely incapacitated guest. Kingfisher Airlines permits the carriage of stretchers on all direct and multi sector domestic flights provided there is no change in aircraft. Stretchers are carried only on A321, A320 and A319 aircraft.

So that we may service your needs in the most effective manner possible we recommend that all stretcher requests reach us at the time of booking or otherwise at least 72 hours prior to travel for review and approval by Kingfisher Airlines. Kingfisher Airlines will revert to the guests as soon as possible after receiving the duly filled Medical Information Form.



Fares For Stretcher Cases :

• Basic fare - Nine times the adult basic one-way sector fare.
• Accompanying guests with the stretcher guest - maximum of 3.
• The accompanying guest(s) will pay only the applicable taxes up to a maximum of 3 in party. These accompanying guest(s) will be seated on the aisle seats of the block where the stretcher is fitted.
• If there are more than three accompanying guests, the fourth accompanying guests and above will be charged normal applicable fare as any other guest. Any guests who are not associated with the stretcher guest will not be permitted to sit on the aisle seats in the row where the stretcher is fitted.


Cancellation Rules :

• 12 hrs or more: Rs.100/-
• Below 12 hrs and up to 1 hr: 25% on One Basic Fare
• Within one hour / NO SHOW: only taxes will be refunded
• Rebooking: Not permitted


Baggage Allowance :

The total free baggage allowances will be according to the number of seats paid. However, each guest is allowed to carry only the single entitlement of hand baggage and personal articles.


Uplift Of MEDA Guests With Electrical/Electronic Equipments :

Kingfisher Airlines does not allow electric or electronic equipment to be operated on board the Aircraft due to power restriction and the interference it could cause with the navigational equipment of the Aircraft.

Ventilators, incubators and personal oxygen cylinders are not permitted on the Aircraft. Upon request we can arrange for an ambulance transfer within the airport perimeter to assist the guest to and from the aircraft.


Procedure For Guests Requiring a Stretcher :

1 Guests wishing to travel by stretcher should, contact Kingfisher Airlines Reservations/Airport Ticketing Office / City Reservation at least 72 hrs prior to travel to enable review and approval by Kingfisher Airlines. We will use reasonable efforts to accommodate such guests.
2 Such guests need to fill up Medical Information Form which is available with Airport / City Reservation Counter or can be downloaded from the Kingfisher Airlines website at http://www.flykingfisher.com/pdf/MEDIF_Form_200709.pdf
3 The Medical Information Form must be completely filled, signed and stamped by the treating doctor. The Medical Information Form must be submitted to the Airport Reservations Counter.
4 Kingfisher Airlines will revert to the guests, within 24 hours after receiving the Medical Information Form.
5 The cut off time for last minute emergency stretcher cases is 48 hrs prior to departure provided the Stretcher case is cleared by the company medical department and all the other necessary approvals are in order.
6 Once the Stretcher case is approved by Kingfisher Airlines, guests are to make the necessary payment and purchase the ticket.
7 Guests travelling by stretcher are required to report at the airport check in minimum of 90 minutes before the departure of the flight.
8 Kingfisher Airlines Medical Department may assess the guest's condition for a second clearance on the day of the travel.
9 All stretcher cases must be accompanied by a suitably qualified attendant who can undertake any necessary treatment and nursing during the flight. The attendant could be a medical / non-medical / paramedical escort as per the decision of Kingfisher Airlines. Guests with intravenous drips are permitted to fly ONLY on a stretcher and have to be accompanied by medical / paramedical escort.


Medical Care On Board :

1 First aid kits, physician's kits and handy kits are available onboard all the aircraft in case of a medical incident/emergency.
2 Cabin crew are trained in providing first aid and basic cardiopulmonary resuscitation. They are not authorized to administer controlled drugs or injections.
3 Cabin crew are able to assist guests with reduced mobility to move from their seat to the toilet, but are unable to assist with a guest's toiletry needs.


Emergency oxygen is available onboard but please be informed that this oxygen is for emergency use only and will not suffice for continuous use during the entire duration of flight. In such cases it is advisable to arrange for extra medical oxygen with consultation/approval from airline medical department.

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