Fly Kingfisher

DOMESTIC FLIGHTS UNDER THE “IT” DESIGNATED CODE

Please note that aircrafts offering the “Kingfisher Red” service may for some time continue to show “ Deccan ” on the outside of the aircraft until changes are effected on these aircrafts.

Reservations can be made on all our flights through this WEBSITE, or any of our RESERVATION OFFICES or through any of our approved TRAVEL AGENTS. The Passengers are requested to supply a contact number during reservation for each city in their itinerary. This will enable us to inform the Passengers of any irregularity with a flight on which the Passengers are booked.

Payment for tickets can be made through credit card or by cash.

Check in usually starts 150 minutes before departure. Passengers are requested to check-in at the airport of embarkation at least 75 minutes before scheduled time as stated in the Passenger's e-ticket as departure times. Upon arrival at the airport, please have the baggage screened and report at the KINGFISHER AIRLINES counter to permit completion of formalities. “Kingfisher Red” service flights IT (3000 and 4000 series) will operate from Terminal 1B and not Terminal 1A, in Mumbai and Delhi.

Check-in counters will be closed 30 minutes before departure time for all Passengers. In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time. Passengers, who do not report at the Check-in counter/boarding gate in time, will not be allowed to board the flight. Guests who have Checked-in but fail to report at the Boarding Gate a minimum of 15 minutes before the Scheduled Departure Time will be termed as Gate No Show. In this event, only the Fuel Surcharge, Air Traffic Congestion Fee and Passenger Service Fee will be refundable from the point of sale through which the ticket was purchased.

Passengers who have through checked-in their baggage to the final destination are required to identify their checked-in baggage before re-boarding onward flight.

As per Government of India safety regulations only one hand baggage per Passenger will be allowed. The dimensions of the hand baggage should not exceed (L+B+H) – 55+35+25 totaling 115cms for Airbus aircrafts and (L+B+H) – 50+45+20 totaling 115cms for ATR Aircrafts. The weight of the hand baggage should not exceed 7 kgs. Strolley bags with above specified dimensions will be allowed.

Contours are available at all airports to check the dimensions. If it exceeds these specifications, the Passengers will be requested to check-in the bag into the baggage hold. Hand baggage is accepted in the cabin subject to availability of space in the overhead bin.

Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.

Articles, which may be carried free in addition to the hand baggage allowance (subject To Security Regulations)

For safety reasons, dangerous articles, such as those listed below, must not be carried in Passenger's baggage.

The Government of India prohibits the use of mobile phones on board the aircraft.

Medicines and toiletries in limited quantities, which are necessary or appropriate for the Passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol, may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.

The above terms are only illustrative and not exhaustive and for further information you may contact our Airport office.

Any excess baggage beyond the permissible free check-in allowance will be charged at rates that vary from sector to sector.

According to security regulations, Passengers are advised:

CONDITIONS OF CONTRACT

IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS OR ANY WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS OR ANY WEBSITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT OR STRICT LIABILITY OR ANY OTHER LAW OR OTHERWISE.

ANY CARRIAGE BY AIR USING AN ELECTRONIC-TICKET OBTAINED BY USING THIS WEBSITE SHALL ALSO BE SUBJECT TO THE CONDITIONS OF CARRIAGE AS PROVIDED IN THE CARRIAGE BY AIR ACT 1972, APPLICABLE TO NON-INTERNATIONAL CARRIAGE (PASSENGER & BAGGAGE) AS AMENDED BY NOTIFICATION FROM TIME TO TIME.

THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

This online booking system is currently available only for flights operated by us details of which will be available at the time of booking online. The Passenger will use the online booking facility to make only LEGITIMATE reservations.

A Passenger can book online for up to six (6) Passengers per booking. The bookings can be made subject to applicable fare and seat vacancies.

Bookings within 2 hours of departure cannot be made through our website. Please contact our Reservation Offices for any assistance.

Electronic tickets will be issued for all bookings made by a Passenger through our website and the mode of payment will be credit card. An electronic image of the Passenger's ticket is stored in our reservation system. The itinerary receipt is the Passenger's confirmation of travel.

Once e-ticketed online the system will generate an electronic ticket and a printable itinerary receipt will be displayed. The Passenger will need to print this itinerary receipt and use it for access to the airport and check-in. To enter the airport and for check-in, the Passenger must present the itinerary receipt along with any one of the valid photo identification (Official Government issued photo identification/ driving license/ election photo identification/ Passport [mandatory for international Passengers]/ photo credit card).

For any valid reasons if a Passenger's ticket does not get generated online, the Passenger's itinerary receipt will have a message as "Your Ticket was not issued". Please contact our nearest offices for further assistance. This itinerary receipt cannot be used for airport entry or check-in and is only for reference.

In this situation please contact our call centre at 1800 1800 101 to confirm your itinerary details.

The Passenger is responsible to read all “notes and rules” mentioned on each web page displayed while booking on our website. We will consider that the Passenger has accepted these notes and rules if the Passenger completes his/her booking process.

Passengers are responsible for the correctness of the age of children booked by the Passengers online. A child is one who has reached his/her second birthday but not yet reached his/her twelfth birthday on the date of commencement of journey.

Once an online booking is made, Passengers are requested to confirm the time, and date of departure. We assume no responsibility whatsoever on account of delay or cancellation of flight for any reason whatsoever including change in flight schedule.

Airport Tax and all other applicable Taxes

All the applicable taxes at the time of ticketing will be collected on the Passenger's ticket.

However in case of any other levy or taxes as may be imposed by any statutory authority, we reserve the right to collect the same from the Passenger. Some airports will levy an airport departure tax, which is payable by the Passenger at the airport locally. Information on these charges is not given through our quoted fares.

A ticket is not transferable. If a ticket is presented by someone other than the Passenger entitled to be carried thereunder or to a refund in connection therewith, we shall not be liable to the Passenger so entitled if in good faith it provides carriage or makes a refund to the Passenger presenting the ticket.

Schedules

We undertake to use its best efforts to carry the Passenger and his or her baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel.

The times shown in timetables, website or elsewhere are approximate and not guaranteed and form no part of the contract of carriage.

Schedules can be subject to change without prior notice and we assume no responsibility for making connections.

In case of circumstances beyond our control (including, but without limitation, meteorological conditions, mechanical failures, acts of nature, force majeure, strikes, riots, civil, commotion's, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labour, fuel or facilities, or labour difficulties of Kingfisher Airlines or others all actual, threatened or reported) we may without notice cancel or delay a flight.

If due to such circumstances we cancel such flight, we shall:

Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Kingfisher Airlines shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Kingfisher Airlines as to the dates or time of departure or arrival or as to the operation of any flight.

ARTICLE 1 – WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS

"We", "our" "ourselves" and "us" means “Kingfisher Airlines Limited”.

"You", "your" and "yourself” means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "Passenger").

Flights are operated by Kingfisher Airlines Limited.

"AGREED STOPPING PLACES" means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.

"AIRLINE DESIGNATOR CODE" means the two characters or three letters which identify particular air carriers and in the case of “Kingfisher Airlines Limited” will mean “IT”.

"AUTHORISED AGENT" means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services.

"BAGGAGE" means your personal property accompanying you in connection with your trip. Unless otherwise specified, it consists of both your Checked and Unchecked Baggage.

"BAGGAGE CHECK" means those portions of the Ticket which relate to the carriage of your Checked Baggage.

"CARRIER" means an air carrier other than ourselves, whose airline designator code appears on your Ticket or on a Conjunction Ticket.

"CHECKED BAGGAGE" means Baggage of which we take custody and for which we have issued a Baggage Check.

“CHECK-IN DEADLINE” means the time limit specified by the airline by which you must have completed check-in formalities and received your boarding pass.

"CONDITIONS OF CONTRACT" means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate, by reference, these Conditions of Carriage and notices.

"CONJUNCTION TICKET" means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage.

"CONVENTION" means whichever of the following instruments are applicable:

"COUPON" means both a paper Flight Coupon and an Electronic Coupon, each of which entitles the named passenger to travel on the particular flight identified on it.

"DAMAGE" includes death, wounding, or bodily injury to a Passenger, loss, partial loss or theft of or other damage to Baggage, arising out of or in connection with carriage or other services incidental thereto performed by us.

"DAYS" mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

"ELECTRONIC COUPON" means an electronic flight coupon or other value document held in our database.

"ELECTRONIC TICKET" means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document.

"FLIGHT COUPON" means that portion of the Ticket that bears the notation "good for passage," or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.

“FORCE MAJEURE” means unusual and unforeseeable circumstances beyond your control, the consequences of which could not have been avoided even if all due care had been exercised.

"ITINERARY/RECEIPT" means a document or documents we issue to Passengers travelling on Electronic Tickets that contains the Passenger's name, flight information and notices.

"PASSENGER" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "you", "your" and "yourself”).

"PASSENGER COUPON" or "PASSENGER RECEIPT" means that portion of the Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.

"STOPOVER" means a scheduled stop on your journey, at a point between the place of departure and the place of destination.

"TARIFF" means the published fares, charges and/or related conditions of carriage of an airline filed, where required, with the appropriate authorities.

"TICKET" means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by us or on our behalf, and includes the Conditions of Contract, notices and Coupons.

"UNCHECKED BAGGAGE" means any of your Baggage other than Checked Baggage.

ARTICLE 2 – APPLICABILITY

These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or applicable law in which event such Tariffs or laws shall prevail.

If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.

ARTICLE 3 –TICKETS

Some Tickets are sold at discounted fares which may be partially or completely non-refundable. You should choose the fare best suited to your needs. You may also wish to ensure that you have appropriate insurance to cover instances where you have to cancel your Ticket.

Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket. Our address is :-

    Tel: + 91 80 41979797 / 022-66499393 / 020-27293030 / 0124-2844700 / 18002333131 / 18001800101

    Email Id: [email protected]

ARTICLE 4 –FARES, TAXES, FEES AND CHARGES

The amount of any applicable taxes, duties, fees, charges or surcharges payable by you is calculated as at the date of Ticket issuance. If there is a change in an existing tax, duty, fee, charge or surcharge, or a new tax, duty, fee, charge or surcharge is imposed, after the date of Ticket issuance, you will not be obliged to pay it or get a refund as the case may be, unless:

(a) you decide to change your travel dates which requires reissuance of the ticket     or

(b) the tax, duty, fee, charge, surcharge (including User Development Fee) is to be paid to or is on behalf of a regulatory authority.

ARTICLE 5 –RESERVATIONS

ARTICLE 6 –CHECK-IN AND BOARDING

Check-in Deadlines are different at every airport and we recommend that you inform yourself about these Check-in Deadlines and honour them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. We reserve the right to cancel your reservation if you do not comply with the Check-in Deadlines indicated. We or our Authorised Agents will advise you of the Check-in Deadline for your first flight on us. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines. Check-in Deadlines for our flights can be found in our timetable, or may be obtained from us or our Authorised Agents.

For all Flights to London (LHR):

It is advisable to reach the airport and check-in at the earliest possible to avoid any rush or inconvenience.

ARTICLE 7 –REFUSAL AND LIMITATION OF CARRIAGE

ARTICLE 8 –BAGGAGE

All Areas except Area 1:

Area 1 (US, Canada)

The free baggage allowance for all Guests travelling between Colombo and London through India on Kingfisher flights is as follows:

The free baggage allowance for all Guests travelling between Offline Europe to India / Colombo and India / Colombo to Offline Europe is as follows:

The free baggage allowance for all Guests travelling from and to between Dubai on Kingfisher flights is as follows:

items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations. Further information is available from us on request although illustrative examples include:

Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded, with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article 8.6.1.1.

RIGHT OF SEARCH

We do not accept responsibility for the transfer of baggage to other flights.

We will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to the animal's entry into or passage through any country, state or territory and the person carrying the animal must reimburse us for any fines, costs, losses or liabilities reasonably imposed or incurred by us as a result.

ARTICLE 9 –SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS

ARTICLE 10 –REFUNDS 

Except as otherwise provided in this Article, we shall be entitled to make a refund either to the person named in the Ticket or to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment.

If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person's order.

Except in the case of a lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.

ARTICLE 11 –CONDUCT ABOARD AIRCRAFT

ARTICLE 12 –ARRANGEMENTS FOR ADDITIONAL SERVICES

ARTICLE 13 –ADMINISTRATIVE FORMALITIES

ARTICLE 14 –SUCCESSIVE CARRIERS

ARTICLE 15 –ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY

The rules applicable to our liability shall be as provided by:

Except in the case of an act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, our liability in the case of damage to Baggage shall be limited as provided by the Convention:

• Where the Warsaw Convention applies, the limit will normally be 17 Special Drawing Rights per kilo for Checked Baggage and 332 Special Drawing Rights for Unchecked Baggage;
• Where the Montreal Convention applies, the limit will be 1,000 Special Drawing Rights per Passenger (for both Checked and Unchecked Baggage);

Provided that if in accordance with applicable law different limits of liability are applicable such different limits shall apply. If the weight of your Checked Baggage is not recorded on the baggage check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance for the class of carriage concerned.

ARTICLE 16 –TIME LIMITATION ON CLAIMS AND ACTIONS

Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.

• If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of the Baggage.
• If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21)Days from the date the Baggage has been placed at your disposal. Every such notification must be made in writing.

ARTICLE 17 –PASSENGERS WITH A DISABILITY

If you are a passenger with a disability we will carry you where arrangements have been made to provide for your special needs. If you do not inform us at the time of booking of your special needs, we will nevertheless use reasonable efforts to accommodate your special needs.

ARTICLE 18 –OTHER CONDITIONS

Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions as varied from time to time are important. They concern among other things:

(i) the carriage of unaccompanied minors, pregnant women, and sick passengers,
(ii) restrictions on use of electronic devices and items;
(iii) the on board consumption of alcoholic beverages.

Regulations concerning these matters are available from us upon request.

ARTICLE 19 –INTERPRETATION

The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text